Customer
How do I create an account on Booking Prime?
Visit https://booking-prime.com, click “Sign Up,” and provide your name, email, and a secure password. Verify your email to activate your account.
Can I use Booking Prime if I’m under 18?
You must be 18 or older to create an account. If you’re under 18, a parent or legal guardian must book on your behalf.
How do I book a hotel, flight, or other service?
Search for your desired service on our platform, select your dates and options, review the Service Provider’s terms, and complete the booking with valid payment details.
Can I modify my booking after confirmation?
Modifications depend on the Service Provider’s policy. Contact them directly via the platform for assistance.
What payment methods are accepted?
We accept payments via MasterCard, VisaCard, American Express, PayPal, and Stripe, processed securely through third-party providers.
Can I book for a group or multiple travelers?
Yes, select the number of travelers during booking and provide their details. Check with the Service Provider for group-specific policies.
How do I cancel a booking?
Log into your account, go to “My Bookings,” select the booking, and follow the cancellation instructions. Check the Service Provider’s cancellation policy for details.
Am I eligible for a refund?
Refunds depend on the Service Provider’s policy and our Return Policy. Most bookings are non-refundable unless stated otherwise or required by law.
What happens if the Service Provider cancels my booking?
If a Service Provider cancels, we’ll notify you and assist with finding alternatives or processing a refund, if applicable, per their policy.
Are there any hidden fees when booking?
All applicable taxes and fees are included in the listed price or disclosed during booking. Review the breakdown before confirming your payment.
What if I’m charged incorrectly?
Contact our support team at info@booking-prime.com with your booking details, and we’ll investigate and resolve any payment errors promptly.
What if my hotel room or service isn’t as described?
Contact the Service Provider directly to resolve the issue. If unresolved, reach out to us at info@booking-prime.com, and we’ll assist in addressing your concern.
Who is responsible for service quality?
Service Providers (e.g., hotels, airlines) are responsible for delivering the services as described. Booking Prime acts as an intermediary and is not liable for their performance.
How is my personal data protected?
We protect your data per our Privacy Policy, using secure encryption and sharing only necessary details with Service Providers to fulfill your booking.
Can I opt out of marketing emails?
Yes, click the “Unsubscribe” link in any marketing email or update your preferences in your account settings.
What happens to my data after a booking?
Your data is retained as needed to fulfill bookings and comply with legal obligations, as outlined in our Privacy Policy.
ow do I file a complaint about a booking?
Contact the Service Provider first. If the issue persists, email us at info@booking-prime.com with details, and we’ll help facilitate a resolution.
How can I contact Booking Prime’s support team?
Reach us via email at info@booking-prime.com or through the “Contact Us” section on our website
What actions are not allowed on Booking Prime?
You must not provide false information, attempt to bypass the platform, or engage in abusive or illegal behavior, as outlined in our Acceptable Use Policy.
Do I need specific documents to travel?
Check the Service Provider’s requirements (e.g., passport, visa) displayed during booking. You’re responsible for ensuring valid travel documentation.
How do I request accessibility accommodations?
Include special requests during booking or contact the Service Provider directly.
What if my flight is delayed or hotel is overbooked?
Contact the Service Provider for immediate assistance.
Service Provider
What do I need to join Booking Prime as a Service Provider?
You must be a legally registered business or authorized individual, provide valid licenses, permits, and insurance, and complete our verification process with accurate business details.
How long does the onboarding process take?
Onboarding typically takes 3–5 business days, depending on the completeness of your information and verification requirements.
What documents are required for verification?
Submit business registration, licenses, insurance certificates, and contact details. Specific requirements are provided during onboarding.
How do I create a listing for my services?
Log into your Service Provider account, go to “Listings,” and add details, pricing, availability, and high-quality images per our guidelines.
Can I update my pricing or availability?
Yes, update listings anytime via your account dashboard. Ensure accuracy to avoid booking conflicts.
What content is allowed in my listings?
Listings must include truthful descriptions, high-quality images, and comply with our Acceptable Use Policy, avoiding illegal or misleading content.
Why isn’t my listing visible on the platform?
Ensure your listing is complete and meets our guidelines. If issues persist, contact info@booking-prime.com for assistance.
How do I confirm customer bookings?
Bookings are confirmed automatically upon customer payment. You’ll receive details via your account and must fulfill them per listed terms.
What if I can’t fulfill a booking?
Notify the customer and Booking Prime immediately at info@booking-prime.com. Provide alternatives or process a refund per your policy.
How do I handle special customer requests?
Respond to requests promptly via the platform’s messaging system, confirming whether you can accommodate them.
How are commissions calculated?
Commissions are outlined in your Service Provider agreement, typically a percentage of each booking. Review your agreement for details.
When will I receive payments for bookings?
Payments are processed via third-party processors (e.g., PayPal, Stripe) after service delivery, typically within 7–14 business days.
What if a payment is delayed or incorrect?
Contact info@booking-prime.com with booking details, and we’ll resolve the issue with our payment processor.
How do I process a customer cancellation?
Customers initiate cancellations via the platform. Review their request, apply your cancellation policy, and confirm the outcome.
Am I penalized for processing refunds?
Refunds follow your policy and our Return Policy. Frequent cancellations may affect your account status, so ensure clear terms.
What actions can lead to account suspension?
Violations like deceptive practices, bypassing the platform, or failing to meet standards may lead to suspension, per our Service Provider Policy.
Can I contact customers directly to complete bookings?
No, all communications and transactions must go through the platform to ensure transparency and compliance.
How do I handle customer data securely?
Use customer data only for bookings, store it securely, and comply with our Privacy Policy and data protection laws.
What should I do if there’s a data breach?
Notify Booking Prime immediately at info@booking-prime.com and follow legal requirements to address the breach.
How do I contact Booking Prime for support?
Email info@booking-prime.com.
How do I resolve a customer complaint?
Address complaints directly with the customer via the platform. If unresolved, contact info@booking-prime.com for mediation.
Why was my account suspended?
Suspensions may occur due to policy violations, poor service quality, or repeated complaints. You’ll receive a notice explaining the reason.
Can I appeal a termination or suspension?
Yes, submit an appeal to info@booking-prime.com with details. We’ll review your case and respond within 7 business days.
