Customer Policy
Last updated 19 May 2025

Introduction
Welcome to Booking Prime ("Company," "we," "us," or "our"). This Customer Policy ("Policy") outlines the rights, responsibilities, and expectations for customers ("Customers," "you," or "your") who use our platform at https://booking-prime.com, our mobile application, or any related services that link to this Policy (collectively, the "Services") to book hotels, car rentals, flights, tours, or other travel-related services. This Policy is part of our Legal Terms, including our Terms of Use, Privacy Policy, Acceptable Use Policy, Cookie Policy, Disclaimer, and Return Policy, which are incorporated herein by reference. By using our Services, you agree to comply with this Policy and all applicable Legal Terms. If you do not agree with this Policy or our Legal Terms, you must not use our Services.

Contact Us
For questions or concerns regarding this Policy, please contact us at: info@booking-prime.com.

1. Eligibility to Use the Services
To use Booking Prime’s Services, you must:

• Be at least 18 years old or have the consent of a parent or legal guardian.
• Provide accurate, complete, and current information when creating an account or making a booking, including your name, contact details, and payment information.
• Agree to comply with all applicable laws and regulations in the jurisdictions where you use our Services or travel.

Failure to provide accurate information may result in the cancellation of your bookings or suspension of your account.

2. Booking Process
When booking services through Booking Prime, you agree to:

• Review and accept the terms, conditions, and pricing provided by the Service Provider (e.g., hotel, airline, tour operator) as displayed on our platform.
• Provide valid payment information through our third-party payment processors (e.g., MasterCard, VisaCard, American Express, PayPal, Stripe).
• Ensure all travelers in your booking meet any requirements specified by the Service Provider, such as age, identification, or travel documentation.
• Contact Booking Prime or the Service Provider promptly if you encounter issues with your booking.

Bookings are subject to availability and confirmation by the Service Provider. Booking Prime acts as an intermediary and is not responsible for errors or changes made by Service Providers.

3. Customer Responsibilities
As a Customer, you agree to:

• Use the Services in accordance with our Acceptable Use Policy and refrain from illegal, fraudulent, or abusive behavior.
• Pay all applicable fees, taxes, and charges for your bookings as outlined during the booking process.
• Provide accurate travel details, including arrival times, special requests, or accessibility needs, to the Service Provider where required.
• Comply with the Service Provider’s policies, such as check-in requirements, cancellation terms, or conduct rules (e.g., hotel no-smoking policies).
• Notify Booking Prime promptly of any issues, disputes, or complaints related to your booking.

4. Cancellations and Refunds

• Cancellations and refunds are governed by the Service Provider’s cancellation policy, as displayed during the booking process, and our Return Policy.
• All sales are final unless otherwise stated in the Service Provider’s terms or required by applicable law.
• To request a cancellation or refund, contact Booking Prime or the Service Provider directly through the platform’s communication tools.
• Booking Prime is not responsible for losses due to non-refunded cancellations unless caused by our error or negligence.

5. Prohibited Activities
Customers must comply with our Acceptable Use Policy and refrain from:

• Providing false or misleading information during account creation or booking.
• Attempting to bypass the platform to book directly with Service Providers to avoid fees.
• Engaging in abusive, harassing, or discriminatory behavior toward Service Providers, Booking Prime staff, or other users.
• Using the Services for commercial purposes, such as reselling bookings, without prior authorization.
• Attempting to disrupt, hack, or misuse the platform’s functionality or data.

Violations may result in cancellation of bookings, account suspension, or legal action, as outlined in our Acceptable Use Policy.

6. Privacy and Data
Your personal information is handled in accordance with our Privacy Policy. By using the Services, you agree to:

• Allow Booking Prime to share necessary booking details (e.g., name, contact information) with Service Providers to fulfill your bookings.
• Receive communications related to your bookings, such as confirmations, reminders, or updates.
• Protect your account credentials and notify us immediately of any unauthorized access.

7. Liability and Disclaimers

• Booking Prime acts as an intermediary between you and Service Providers and is not liable for issues arising from Service Providers’ actions, such as service quality, cancellations, or safety concerns, as outlined in our Disclaimer.
• We strive to ensure accurate listings but are not responsible for errors or changes made by Service Providers.
• Your use of the Services is at your own risk, and Booking Prime’s liability is limited as stated in the Terms of Use.

8. Dispute Resolution
If you have a dispute with a Service Provider, we encourage you to contact them directly. Booking Prime may assist in facilitating communication but is not obligated to resolve disputes. Any legal disputes with Booking Prime shall be resolved per the Terms of Use, including binding arbitration in Damascus, Syria, under the rules of the International Commercial Arbitration Court.

9. Updates to This Policy
We may update this Policy to reflect changes in our practices or legal requirements. Updates will be indicated by a revised “Last updated” date. Your continued use of the Services constitutes acceptance of the revised Policy.

10. Governing Law
This Policy is governed by the laws of Syria, as outlined in our Terms of Use. Any legal actions shall be subject to the exclusive jurisdiction of the courts in Damascus.

11. Contact Us
For questions, complaints, or further information about this Customer Policy, please contact us at: info@booking-prime.com.